Need help with your order or have a question?
Send us a message using the form below or email us directly at support@delorien-paris.com
Our customer service team responds to all messages within 24 - 48 hours. Please include your order number if your question is about an existing order.
WE ARE HERE TO ANSWER YOUR QUESTIONS
Yes, we ship worldwide! Currently, we deliver to over 65 countries and offer free
shipping on all international orders, so you can shop without worrying
about additional shipping costs.
We run exclusive promotions and discounts year-round, so
stay tuned for special offers on shipping and more!
We are currently experiencing a very high order volume. All orders are dispatched within 24 hours.
Due to the unusually busy period for delivery services over the last few weeks, shipping can currently take around 5 - 10 business days, depending on your location.
During extremely busy periods, delivery may take up to 2 additional business days. We apologize for the delay and appreciate your patience.
Delivery details and tracking will be provided during checkout & in your confirmation email.
We excluded countries we can not ship to, from checking out. This means if you are able to check-out, we can ship to your country
We offer a 90-day return window on eligible products, starting from the day your order is delivered. Please note that not all products qualify for returns or refunds. Different rules apply to supplement, wellness, subscription, and other product types.
For full details, please read our Refund Policy and Subscription Policy.
If you are unsure whether your order qualifies, simply contact us at support@delorien-paris.com.
Our customer service team normally responds within 24 to 48 hours and will be happy to help you.
You can always contact us through our contact page! We will be happy to assist you in 24-48 hours.
Need more help? Our support team is here for you.
