Shipping & Tracking
How long does it take to receive the orders?
We are currently experiencing a very high order volume, and shipping time might be longer than usual. We like to over-deliver so to keep it safe we take an average of the following:
all orders will be dispatched within 1-2 business hours, this is also when you will receive your unique track and trace code.
shipping will take around 3-10 business days depending on your location. We ship to around 75 countries.
More detailed shipping times. Our average shipping times are;
🌏 Asia - 4-10 Business days
🌎 USA & Canada - 3-7 business days
🌎 LATAM - 5-10 business days
🌍 Europe - 3-7 business days
🌍 Africa - 5-10 business days
Do you ship overseas
Yes, we ship worldwide! Currently, we deliver to over 65 countries and offer free
shipping on all international orders, so you can shop without worrying
about additional shipping costs.
We run exclusive promotions and discounts year-round, so
stay tuned for special offers on shipping and more!
Do you ship to my country?
We excluded countries we can not ship to, from checking out. This means if you are able to check-out, we can ship to your country
Can i track my order?
Yes, once your order is shipped, we will provide you with a tracking number to monitor the progress of your delivery.
You can also check your order on our tracking page: Track your order live
Returns And exchange
What are the return rules?
You can return a product for any reason within 14-days guaranteed. No questions asked.
The return costs are for the customer
How do returns work
By simply sending us an e-mail at Support@oldmarque.com or through the contact form.
Our support team will then guide you through the return process.
When will I get my money back
Once we received your return, we will send you money back the day the return package arrives.
It may take up to 3-5 business days for the bank to process this.
When will I receive my cashback
In some cases we offer cashbacks, to prevent any hassles with returning the products and to compensate for any dissatisfaction.
When the cashback is approved it will be reflected on your bank account within 3-5 business days, you will get an e-mail about this.
Product & Store information
What size should i get?
All our clothes are based on standard sizing and most of the products come with a tailor made size chart. We strongly recommend getting 1 size bigger to ensure a better fit, as our clothes are tailor adjusted to the body, taking one size up will ensure you will fit in.
Our Shoes & Loafers are true to size, keep in mind that loafers don't have laces, they will have to fit tight. If you are unsure about your size, take one size up for loafers to make sure they will no fit too thight.We recommend going up 0.5 size if you normally have half sizes for a better fit.
To find your perfect size, please check the foot length in CM / INCHES provided. These are 100% accurate with the shoe.
Can I place a wholesale order?
You can contact us through Support@oldmarque.com or our contact page! We will be happy to assist you.
Where are the products made?
We have a broad selection of products and to make sure we can offer you fair pricing and remain our Dress With Class - For Less slogan, we source our fabrics and materials on a global scale as each fabric might be cheaper in a different market.
How can I pay?
We currently offer the following trusted payment methods.
- All creditcard types
- PayPal
- Klarna
- Afterpay
- Amazonpay
- ShopPay
- iDEAL
- Bancontact
- Google Pay
- Apple Pay
We have taken extra measurements to make sure each checkout is done encrypted & safe.
Do you have social media?
Yes, we currently have 2 official social media channels.
Instagram: @oldmarque
Facebook: @oldmarque
Still need support?
CONTACT US
Did not find your question or need personal assistance? Send us an e-mail at Support@oldmarque.com Or send us a message through our contact page.
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FREE SHIPPING
We offer free shipping to all our customers worldwide on their entire order.
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Secure payments
We offer secure payment options, including Credit Card, Klarna, PayPal, and more.
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Customer service
We support customers 24/7, send questions we will solve for you immediately.
