Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at Support@delorien-paris.com. Please note that returns will need to be sent to the given address. We have different return addresses per region and will look for the best one depending on your location. We will provide return details & instructions per e-mail.

If your return is accepted we will send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at Support@delorien-paris.com.

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. We do however offer free size exchanges sometimes. Please e-mail us if you do not fit the product you ordered, and we can see what we can do.
Please note, exchanges are not eligible for free shipping, and customers are required to pay a shipping fee of £25 / $32,50 / €20 per item. Variant / Color / Product exchanges should be done by returning and ordering again.

Cancelation
Cancelations can't be done because our warehouse is fully automated, and we buy shipping labels & forward products almost 12 hours after ordering. The order is already in transit, and the customer should wait until the package arrives. You can then return it to us once it has arrived at your address. We are here to support.

However -> we can sometimes change address details, sizes, or variants at the last moment. If the customer sees something is incorrect, they should reach out to us as soon as they notice.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
 

European Union 30 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 30 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Return Costs
Please note that for each item returned, a return shipping fee of £25 / $32,50 / €20 will be charged to the customer. This fee covers the shipping costs associated with processing the return. 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at Support@delorien-paris.com.